Getting Technology Support
UW-IT is the provider of all IT support for UW Extension. Personnel with technology questions, support needs, website issues, etc. should contact UW-IT using the following guidelines:
- Go to https://uwyo.teamdynamix.com/TDClient/KB/ to search the Knowledge Base or put in a request using the UW-IT ticketing system.
- You may also contact the UW-IT Help Desk by phone at (307) 766-4357 or email at firstname.lastname@example.org.
- If your request concerns 4HOnline, please put “4HOnline” in the subject line.
Acquiring New Equipment
Once you have received approval to purchase new technology equipment, you can view the recommended standard equipment on the CDW-G website.
You will submit your request to your accountant for ordering.
- Granting software download access is a manual process that is done by UW-IT during normal business hours. Once access has been granted an email will be sent to your UW email account with instructions. To view a list of available software and request installation, see https://uwyo.teamdynamix.com/TDClient/KB/?CategoryID=1756.
- You may contact the UW-IT Help Desk by phone at (307) 766-4357 or email at email@example.com.
Surplus Property Disposal
Completely fill out the Surplus Property Disposal Request Form before sending surplus equipment to campus. Surplus Property employees will sanitize hard drives or destroy the hard drive based on the condition of the equipment.
- Ensure the form is completely filled out, including the “Date available for pick up” prior to its arrival on campus.
- The contact person for county offices is Cathy Shuster (firstname.lastname@example.org).
- Attach an approved completed form to the equipment.
If on campus, send the form via UW Campus Mail or email to email@example.com.
Acceptable Use Policies
UW Extension personnel abide by the policies and guidelines set forth by the University of Wyoming and/or Extension. The links below are a few of the most commonly requested and referenced technology use policies.
- Acceptable Use (Unireg 3-690)
- Accessibility Policy for Technology Purchases
- UWE Social Media Guidelines
FAQ’s and How-to Resources
Extension personnel use a wide variety of technology tools, some of which are unique to certain county offices or to Wyoming Extension and are not supported by UW-IT. The following list of resources have been developed by staff in the Extension Communications & Technology department to support these needs.
- Getting Started with Google Drive
- Seagate Portable Backup Drives
- Adobe Spark (recorded training)
- Creating an Unlisted YouTube Channel
- Managing Facebook Pages
- OneDrive for Business (via Office 365)
- Identifying Phishing Emails (recorded training)